How the application service team supports you
Our team is passionately committed to provide the best possible after-sales support to you. We are the go-to contacts for any question regarding the devices purchased from I&L Biosystems. Whether it’s applicational inquiries or handling of the equipment, we are always here to assist you.
Additionally, a key part of our work involves conducting on-site trainings for new customers. During these sessions, we not only cover the basic functions of the devices but also share valuable tips and tricks for optimal usage. Additionally, we offer refresher trainings to ensure that our customers stay up-to-date and can fully leverage the potential of their equipment.
We take pride in being a team that values not only expertise but also friendly and helpful communication. Our goal is to build trust with you and help them successfully overcome your challenges.
This is how we can assist you
- Troubleshooting – Assisting you in diagnosing and resolving issues they may encounter with your devices/consumables.
- Product recommendations – Helping you to choose the right products or accessories based on your specific needs and applications.
- User manuals and documentation – Providing access to user manuals and other documents to help you better understand your devices.
- Best practices – Sharing best practices for device and consumables to enhance the efficiency of your work.
- Feedback collection – Gathering your feedback on products and services to improve future offerings and support.
- Training resources – Providing additional trainings to enhance customer knowledge and skills.
How to reach us
We want to emphasize that our customers can reach us easiest via the below contact form during our business hours. Our target is to respond within 24 hours, whether it’s via email, phone, or online meeting, whatever suits the situation best. Most important is that you provide detailed description:
- Your contact details
- Manufacturer of instrument/consumable
- Serial number of instrument
- Software version
- Problem description (detailed info what you want to perform, what you already tried, photos, files etc)
We can also support you with an upload link, if needed.