We consider ourselves as a full-service partner and offer professional and customer-oriented support to our clients both remote and on-site all over Europe. All members of our technical service team are certified by our manufacturers through regular training and are responsible for maintenance, repair, and equipment qualification. Of course, our service is subject to strict quality management with full transparency. In addition, I&L Biosystems GmbH is ISO 9001:2015 certified.
What can you expect from our technical service?
During our business hours, our free telephone support will be glad to assist you in case of any questions. Our Technicians take care of the delivery and installation of original spare parts of the highest quality as well as certified testing, measuring, and control equipment. Our maintenance according to manufacturer specifications includes functional tests, cleaning, accuracy testing with calibration as well as a detailed report. In addition, our maintenance contracts protect your investments and reduce the total cost of ownership.
Of course, we work according to the “Good Manufacturing Practice” (GMP) guideline and deliver reliable measurement results thanks to the product-related installation and functional qualification.
Product quality and client satisfaction is the top priority for us and with our services you are supported all around.
Use our technical service contact form to report your issue and we will be in touch with you shortly.
Our After-Sales-Service
Maintenance contract
Our maintenance contracts cover everything you need for carefree lab work. Included is the same high-quality service as with our one-time preventive maintenance but it offers more benefits, such as fixed and predictable costs, long-term trouble-free operation, maximized operating times and longer system life, including value retention. This way, your devices always meet the required standards. In addition, you will receive a discount on the total price of maintenance, spare parts for future repairs and working time for future repairs.
One-time preventive maintenance
Through preventive maintenance, we ensure the optimal use of your technical equipment, so that your system remains fully functional and system failures are avoided in the best possible way. The preventive maintenance minimizes downtime, reduces repair costs and ensures operational reliability.
Repair / Corrective Maintenance
In case there is a problem with your equipment, we offer a quick repair by our free telephone support, a spare parts delivery, you can send in the defective device for repair (we also offer pickup and return of the device) or a repair on-site by our manufacturer-certified technicians.
The benefits of a maintenance contract
- Fixed and predictable costs
- Long-term predictable maintenance event
- Maintenance frequencies can be set individually
- Long-term trouble-free operation
- Maximized operating times
- Longer system life and value retention
- Devices comply with required standards at all times
- Discount on the total price of maintenance
- Discount on spare parts for future repairs
- Discount on working time for future repairs
